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We are (hereinafter, "the Company", "We", "Us") firmly committed to regulatory compliance and the privacy and protection of personal data. Accordingly, in the present Privacy Policy, we provide the relevant information on how we process the personal data collected from our Users and/or Customers through the present Website, in compliance with the data protection laws and regulations that apply to us (e.g: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the "GDPR"), Spanish Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights (the "LOPDGDD")).

This Privacy Policy may be updated from time to time according to new laws, regulations, jurisprudential requirements and/or business needs and industry standards, among others. Any update or modification of the present Privacy Policy will be considered applicable from the moment of its publication on the Website. Therefore, we advise the User and/or Customers to review this Privacy Policy regularly to access its most current version.

Without affecting the Customer's rights under current applicable laws and regulations, the present Privacy Policy is not contractual or part of the service contract between Customers and Us.

What Does Personal Data Mean?

For the purposes of this Privacy Policy, "personal data" means all data that identifies a person or that could be used to identify a person, such as the identification data the User provides when registering on this Website, log data (IP address), economic and financial data (bank details), etc.

Who Is Your Personal Data Controller?

DOCLIO AI SOLUTIONS LLC a limited liability company registered in 1430 S DIXIE HWY SUITE 105 CORAL GABLES, FL 33146 and provided with Tax number 42-2227198 (the "Company" or the "Data Controller") will be the data controller of your personal data collected, when you browse our Website, you purchase a subscription plan to the Services offered herein, you use our Services and/or you contact us for any reason.

When Do We Collect Your Personal Data?

We may collect and process personal data in the following circumstances:

• Direct interactions: We may process User and/or Customer personal data when a direct action with this Website is taken (e.g: create a Personal Account, purchase a subscription plan to our Services, use our Services, sending an email).
• Automated technologies and usage information: We may automatically collect information related to how the User and/or Customer use this Website and the Services (e.g: the time of use of the Website, loggins to the Personal account, most used functionalities and/or tools) by using cookies, whether our own or from third parties. You can consult our Cookie Policy to obtain more information about the cookies of our Website, their purposes and any other information of interest.
• Payment data: We together with our payment services providers may process the User and/or Customer payment data when hiring a subscription plan to our Services. This data is securely sent to the information systems of our certified payment service providers. In no case do We visualize or access the complete data of a credit/debit card. It is the Customer's responsibility not to enter, provide or send their card information through channels not authorized by the Company.

Please be informed that the User and/or Customer are only required to provide the personal data and information strictly necessary for the fulfillment of the purposes detailed below (What do We use your personal data for?). Therefore, not providing this information could result in the inability to have full access to the Services or inability to address your requests, etc. Taking this into consideration, kindly be aware that by providing us with additional personal information beyond what is strictly and expressly required, the User and/or Customer consent to the processing of it for the informed purpose/s for which it is being sent. We recommend that you do not include sensitive personal data, legally privileged information, or confidential data belonging to third parties in the content you submit for AI processing. You are solely responsible for ensuring you have the right to share any content you provide to AI features.

The User and/or Customer must provide accurate, updated and complete personal data and/or private information in order to fulfill the purposes detailed below. We will not assume any liability for circumstances beyond our reasonable control, such as receiving erroneous, incomplete and/or fraudulent information from the User and/or Customer.

Remarks:

• The services offered in this Website are not directed to minors and we do not knowingly collect personal information from minors. If you are under age according to your local law, it is forbidden to use this Website without the prior consent of your parents or legal guardians to include your personal data on this Website. If you learn that your children have provided us with personal information without your consent, you may contact us as set forth below. The Company will not accept any liability for failure to comply with these requirements. As soon as We learn that We have collected personal information from people under age in breach of the applicable law we will take immediate steps to delete such information and terminate the account.
• The Customer is responsible for the files uploaded to this Website, especially, if it contains personal data of third parties:
  • If the Customer provides us with personal data of third parties, whether they are minors or adults, the Customer warrants that he/she has informed them of the purposes for which their personal data will be processed by the Company and that they have obtained, where appropriate, their prior express consent to communicate their personal data to Us. Likewise, if you provide us with the personal data of a minor, you warrant that you are their parent, legal guardian or that you have obtained the authorization of their parents or legal guardians to communicate the minor's personal data to Us. The Company will not accept any liability for failure to comply with this requirement.
  • Likewise, if applicable, the Customer shall be in possession of the corresponding authorization and/or license to reproduce, copy, distribute, public communicate, transform the file (and its content). The Company disclaims any responsibility in this regard.

What Do We Use Your Personal Data for?

We process personal data for the following purposes:

• To provide the Services available on this Website and/or to send operational communications related to the subscription plan purchased by the Customer;
• To perform operations related to subscription plans: charges, cancellations, refunds, fraud control, billing tasks etc.
• To verify the identity of our Customers;
• To send information about the latest updates to our Website;
• To improve the User experience on our Website and support by analyzing your and other customers usage of our Website and/or your communications with Us;
• To comply with our legal obligations and/or to respond to judicial, administrative or police requirements;
• To properly address informational request, claims or queries, through the Services;
• To carry out periodic checks against fraudulent, unauthorized or illegal activity on/or through our Website.
• To provide AI-assisted interaction with documents, including the generation of automated summaries and translations, ensuring the processing of the information contained within the PDFs is performed solely to fulfill the User's specific requests.

Note: AI features on this Website are powered by third parties' LLM. Requests are processed through an AI Gateway, which acts as a technical intermediary. The AI Gateway does not use your data to train its models by default.

What Is the Legal Basis for Processing Your Personal Data?

We only process your personal data when there is a legal basis for doing so. The legal basis will depend on the reason We collect and process your personal data.

• Express consent: When processing your Personal Data, we usually rely on your unambiguous and express consent with regards to (i) the performance of the contract with you or in which you are a party, means, keeping the services offered on this Website available to you at all times, as well as to attend your refund requests and cancellation (unsubscribe) requests, and if applicable, for our payment service to carry out the latter above mentioned; (ii) The consent that you provided Us with for the processing of your personal data in connection to the purposes informed at the time of collection of your data, such as to receive the requested information, to attend to your queries or direct interaction via live chat or; (iii) for marketing and commercial communications purposes, including serving you personalized, interest-based ads.

  Note: If you have provided Us with your consent to process your personal data for specific purposes, note that you can withdraw said consent at any time by sending Us an email to info@doclio.com by clicking the unsubscribe link provided in our emails or via our Contact Form. In case of unsubscribing, We will try to process your request immediately, but please bear in mind that sometimes this process may take a number of days to become effective and during this period you may still receive our communications.

• Legitimate interest when (i) administrative purposes along with responding to your requests and keeping records of them (ii) fraud control of credit cards and other methods of payments, (iii) to address possible claims regarding the services offered through this Website, (iv) enhancing User experience when you use this Website and to operate it efficiently, (v) monitoring fraudulent activity in order to preserve the security and integrity of our Website (vi) the compliance with our legal obligations and/or to attend to judicial, administrative or police requirements regarding the services offered to the Customer;

How Long Do We Keep Your Personal Data?

Personal data will be kept for the necessary time to fulfill the purposes for which they were collected. After that, the personal data file will only be retained, duly securely blocked in our information systems, for the necessary period that We need to keep it in case of claims, fraud investigation, or other legitimate purpose. After the necessary periods have elapsed, personal data will be securely deleted from our information systems.

Content submitted through AI features is transmitted to our AI model providers for processing. The AI Gateway deletes this data immediately upon completion of each request. AI model providers may retain request data for a limited period for operational purposes only, after which it is permanently deleted.

Who Are the Recipients of Your Personal Data?

We will not share your personal information with third parties without your consent. Nonetheless, in order to provide the Service and comply with a legal obligation, protect our legal rights, or respond to a valid legal request, we may communicate your personal data to the following third parties, including but not limited to:

• The staff of our Company;
• payment service providers, such Stripe;
• technology service providers which host our information systems and/or that offer Us tools or technological support; such Firebase, Google Chrome, Mozilla Firefox, Microsoft Internet Explorer, Apple Safari, Chrome for Android, and Opera, among others.
• Public entities to comply with our legal obligations;
• Administrative, judicial and/or police authorities in response to requirements, as long as they are required in accordance with the applicable law and regulations;
• Our legal advisors, when a claim is presented related to the services offered through this website and when it is necessary to protect and/or defend our legitimate interests.
• Third-party Artificial Intelligence service providers (such as API-based language model providers) for the sole purpose of processing, summarizing, and translating the documents at the User's request. These providers act as data processors. We use an AI Gateway as a technical intermediary to connect our application with third-party AI model providers. When you use AI-powered features, the content you submit is processed by these providers. The AI Gateway does not retain request data after completion. All providers acting as processors are bound by appropriate data processing agreements.

The third parties mentioned above may have their headquarters outside the European Economic Area (EEA), therefore the communication of personal data to them may involve an international transfer of personal data. In this regard, We inform you that We will only transfer personal data to recipients located in countries that offer a level of personal data protection comparable to the laws and regulations of data protection of European countries or, failing that, We will apply the appropriate safeguards required by the current applicable law and regulations on the protection of personal data, in order to ensure the privacy and security of your personal data and that your individual rights and freedoms are guaranteed.

How Do We Protect Your Personal Data?

Your personal data is securely stored in our information systems and We have established the technical and organizational measures necessary to ensure the confidentiality and integrity of your personal data and to protect it against unauthorized or unlawful processing and/or accidental loss, destruction, or damage.

Furthermore, We have taken reasonable measures to guarantee that all our staff, as well as the suppliers or collaborators with access to your personal data, have received adequate training regarding the processing of the personal data collected.

Although We will do our best to guarantee the protection of your personal data transmitted through our Website and/or that you may provide Us by other means such as email or phone, please bear in mind that you should also take precautions to keep safe your personal data e.g you must not share the details of your "User account" of this Website with other individuals, must take precautions against online fraud and phishing, and must not enter or confirm your bank details by means of fake messages.

What Rights Do You Have and How Can You Exercise Them?

You may, with any cost, exercise your rights of: information, access, rectification, restriction of processing, erasure, to object, as well as the right to the portability of your personal data and to withdraw your consent at any time.

If you want to exercise your abovementioned rights, you can address your request by sending Us an email to info@doclio.com or via our Contact Form and we will actively cooperate with you and provide assistance to you. All requests relating to your personal data must be directed to us through the indicated channels. AI model providers do not hold your personal identity data and cannot process data rights requests from end users directly.

If you request deletion of your personal data, we will delete your information from our own systems without undue delay. With respect to content transmitted to AI model providers, such data is automatically deleted by the provider within their applicable retention period. Immediate deletion prior to this period may not be technically feasible in all cases. We will coordinate with providers to the extent technically possible.

Your data protection rights request will be responded to within one (1) month; but occasionally, this period may be extended by two (2) further months where necessary, taking into account the complexity and/or number of requests you may have made. In this case, We will notify you of such an extension together with the reasons for the delay.

When you consider it appropriate, you have the right to lodge a complaint before the corresponding Supervisory Authority, (in Spain, Agencia Española de Protección de Datos or "AEPD") for example, when you consider that your data protection rights have not been adequately addressed.

Notes:

• If you reside in California (United States of America) be informed that you are entitled to the rights set forth in this Privacy Policy.
• Please be informed that, for security reasons, We may ask to provide personal data and/or information to verify the identity of our Customers, before proceeding to address your request. The requested data shall include: (i) registration email used in our website; (ii) User ID (which is provided in the payment confirmation email); (iii) last 4 digits of the credit/debit card used to purchase our services.

What Cookies Do We Use and How to Limit Them?

You may modify the "privacy settings" of your Website browser to set up tracking cookies at any time. Also, you can install programs or add-ons to your browser, known as "Do Not Track" tools, which will allow you to choose the Cookies you want to permit. For further information, check our Cookie Policy.

We remain at your disposal for any doubts or questions you may have about the present Privacy Policy or about the processing of your personal data, so please don't hesitate to contact Us writing an e-mail to info@doclio.com or via our Contact Form.

We hereby inform our Users and/or Customers (hereinafter, "you", "your") that this website www.doclio.com (the/this "Website") uses cookies. The following Cookie Policy explains the cookies used by this Website, owned and operated, as joint controllers, by the following companies (hereinafter the "Companies" or "We"):

• DOCLIO AI SOLUTIONS LLC which is a private company with the registered TAX ID number 42-2227198, and its registered office at 1430 S DIXIE HWY SUITE 105 CORAL GABLES, FL 33146 and contact email: info@doclio.com.

This Cookie Policy applies to all Users and those visitors who access and navigate the Website.

This Cookies Policy may be updated at any time and without prior notice to the User, in order to comply with applicable laws and regulations, according to business matters or because of changes in the features or functionalities of our Website. The new Cookies Policy will be applicable as soon as it is published on the Website. Therefore, the User and/or Customers acknowledges and accepts that it is their responsibility to periodically review the applicable Cookies Policy.

What are cookies and what are they used for?

"Cookies" are small files that are installed on the hard disk or in the browser of your computer or mobile device with different purposes such as adapting the Website's format according to the device used by you; collecting statistical information about our Website; facilitating your navigation on this Website; allowing the reproduction and display of functionalities, multimedia content, among others.

The memorized data recorded by cookies takes up a small space on a device's memory and does not harm the device in any way.

When do we install cookies?

Accessing and/or browsing this Website and/or purchasing the Services offered therein implies that cookies can be installed, which may be session or persistent cookies, and our own or those of third parties.

• Session cookies: are those that are automatically removed when closing the browser of your device.
• Persistent cookies: are those that remain installed for a certain time in the browser of your device.
• Owned cookies: are those that are sent to the user's device from our computer equipment or this Website, managed by us, and whose information is collected for our own purposes.
• Third-party cookies: are those that are sent to the user's device from computer equipment or Website managed by another company (service providers we have contracted for this purpose) and whose information can be collected for our own purposes and/or to manage and improve the services that these third-party companies offer (e.g links to social networks that allow us to share our content).

To install cookies in your device's browser, we need your express consent, although there are other cookies that are exempt from such consent. The exempt cookies are:

• User Login Cookies
• User authentication or identification cookies (session cookies only)
• User Security Cookies
• Multimedia player session cookies
• Session cookies to balance the load
• Cookies to customize the user interface
• Some add-on cookies (plug-in) to exchange social content

We have enabled appropriate mechanisms to obtain your consent for the installation of cookies that require it. However, we inform you that, in accordance with the applicable regulations, (i) your consent will be understood to have been given if you modify your browser settings by deactivating the restrictions that prevent the installation of cookies and (ii) when the installation of cookies is necessary to provide you with a service offered on our Website that you have expressly requested from us, your consent will not be necessary.

The use of third party cookies is subject to the Cookie and Privacy Policies of such third parties. Therefore, you should consult the websites of such third parties for more information or if you wish to change your preferences for setting these cookies. We are not responsible for the content or accuracy of such third party policies.

The following types of cookies can be installed in your browser:

• Technical: cookies that enable the management and operation of our Website and allow its functions and services, for example, remembering the contracted service, carrying out the purchase process and managing the payment, or sharing content through social networks, etc.
• Analytical: cookies that allow us to analyze your use of our Website and recognize what information and/or services you are most interested in in order to improve the quality of our services.
• Personalization: cookies that allow us to remember information for you to access our Website with certain features that may differentiate your user experience from that of others, for example, the appearance of the website depending on the type of browser, or the region from which you access the website, etc.

How can the User block or refuse cookies?

You may, at any time, revoke the consent given for the installation of cookies from this Website, by configuring the browser settings on your computer or mobile device. Instructions on how to manage or delete cookies for the most common browsers can be found at the following links:

• Google Chrome
• Mozilla Firefox
• Internet Explorer
• Safari
• Chrome for Android
• Opera
• Firebase

Please note that should you choose to block, disable or delete cookies, some features of this Website that require the use of cookies will not be available to you.

You can also configure the browser on your computer or mobile device to accept or reject by default all cookies, or to be notified of the receipt of cookies and decide at any time whether or not to allow the installation of cookies.

In addition, you can activate the following options to limit the scope of the cookies installed or their operation:

• private browsing, whereby your browser stops saving your browsing history, website passwords, cookies and other information from the pages you visit, or
• the do-not-track function, whereby the browser asks the websites you visit not to track your browsing habits, for example, to provide you with advertising of interest to you on the sites you visit.

How can you reach us?

If, at any time, you have any questions about the use of cookies on our Web Site, please feel free to contact us at info@doclio.com or through our Contact Form.

These Terms of Use govern and regulate the conditions of access and use of our website www.doclio.com (the "Website") owned and operated, as joint controllers, by the following companies (hereinafter the "Companies" or "We"):

• DOCLIO AI SOLUTIONS LLC which is a private company with the registered TAX ID number 42-2227198, and its registered office at 1430 S DIXIE HWY SUITE 105 CORAL GABLES, FL 33146 and contact email: info@doclio.com.

The access and use of the Website attributes the status of User to the person accessing the Website (hereinafter "the User", "you", "your"). Such status implies full acceptance of the present Terms of Use. We recommend that you carefully read the following Terms of Use before using this Website. In the event that you do not agree to be bound by them, please do not continue to access or use this Website.

These Terms of Use may be updated at any time and without prior notice to the User, in order to comply with applicable laws and regulations, according to business matters or because of changes in the features or functionalities of our Website. The new Terms of Use will be applicable as soon as they are published on the Website. Therefore, the User acknowledges and accepts that it is their responsibility to periodically review the applicable Terms of Use.

The User accepts to use and navigate through this website complying with all the in force applicable laws and regulations, as well as in accordance with these Terms of Use.

Information and Website Services

The present Website can only be used by adults with legal capacity. Therefore, if you do not have the required legal age in accordance with the applicable laws and regulations of your country, please do not visit or use this Website. In this sense, the Company reserves the right to block the access to this Website to Users who do not comply with this requirement.

The Website offers its Users and/or Customers the following services:

• PDF editing services including, but not limited to: (i) Conversion & Compression, (ii) Split, (iii) Convert from PDF, (iv) View and Edit PDF, and (v) Convert to PDF.
• Filling in PDF forms through form field recognition, automatic form filling, and support for interactive form elements.
• To be able to store your creations in your account and to review them as many times as you wish, without the file being modified.
• Download the creations in PDF format and in high quality.
• AI-assisted document interaction provides features to enhance the understanding of PDF documents, specifically including automated PDF summary functions and PDF translation into the user's chosen language, all under the user's explicit control.
• 24/7 multilingual Customer Service, which can be contacted by different means, which are duly indicated in the "Customer Service" section of these Terms and Conditions.

The purchasing of the services provided through the present Website is subject to the mandatory acceptance of our Terms and Conditions.

Access to Services and Registration

The User can navigate and explore the content and Services offered by this Website free of charge, without creating an account or choosing a subscription plan. Nonetheless, in order to have full access to the Services and use them, the registration of the User will be mandatory with the consequent payment, otherwise the User could not access the totality of services.

Rules of Conduct

The User must use the Services, this Website and its content in accordance with the present Terms of Use, the applicable laws and regulations currently in force, common decency, and public order at all times. While using the Website and the Services, the Users shall not conduct themselves in a manner that is harmful to the Company or to third parties. In particular, the Users/Customers shall not:

• Make inappropriate or illicit use of the content on our Website, as well as of the information regarding the services offered by the Company, and/or use it to engage in illegal activities or those harmful to the interests or rights of the company or of third parties;
• Copy, distribute, modify or misappropriate of any element in this Website, especially those belonging to the Company or of any concept that the Company exploits within the framework of the Services, including marketing, transferring or otherwise giving access to the Services, information hosted on Applications or APIs, or any element belonging to the Company;
• Harm the financial, commercial or moral rights and interests of the Company;
• Engage in any behavior that interferes with or hijacks the Company's computer systems or impairs its computer security measures.
• Conduct activities that are contrary to public order and morality and unsuitable for a family audience, including promoting illegal, fraudulent or deceptive activities.
• Infringe third party rights or any action that may be prejudicial to third parties in any way and;
• Infringe a contractual, legislative or regulatory provision;
• Restrict or prevent any other User/Customer from using this Website;
• Circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any content or that enforce limitations on the use of the website;
• Send or disseminate information, codes or content that could reduce, harm, disturb or impede any User's access or normal use of this Website and/or damage or harm equipment belonging to the Company (like servers or networks connected to the website) or to other Users. This includes but is not limited to malware, viruses, logic bombs, etc;
• Use, modify, create derivative works of, transfer (by sale, resale, license, sublicense, download or otherwise), reproduce, publish, distribute, display or disclose any content of this website, without prior written authorization from the company.
• Not to impersonate another individual. The User can only include personal data corresponding to their own identity and that are adequate, pertinent, updated, exact and true.

Also, the User agrees to respect the industrial and intellectual property rights owned by the Company and/or third parties. The Company reserves the right to block and/or suspend the access of Users who do not comply with the above obligations at any time and without notice, as well as to exercise all legal actions we deem appropriate to preserve our legitimate interests, in order to maintain the quality, security, and availability of the present website.

Limitation of Guarantees and Liability

The access and use of the present Website is at the User's free decision, own risk and responsibility. Despite this, the Company makes its best efforts to ensure the availability of the Website and the safe navigation of the User. However, access to this website may be punctually interrupted by maintenance tasks and/or the upload of updates of the content and/or products offered through it. Also, we cannot guarantee that the website will be maintained without interruptions, delays, errors, or omissions for reasons beyond our control, as well as for possible damages that may be caused by third parties through illegitimate intrusion beyond our control. The Company will exert its best efforts to keep the information regarding the characteristics of the products offered in this website updated at all times. If you detect any inaccuracy, we ask you to please contact our Customer Service Team and warn them about it. Neither the Company, nor its partners, suppliers, employees, or representatives, will consequently be liable for any error or omission on the website or if the content and information of this website is used by a User or a third party for unlawful purposes and/or to cause damage to third parties or to the Company's reputation.

In addition, the Company will not assume any responsibility for the following circumstances that are beyond its reasonable control:

• The Website will not be responsible for the updating, accuracy, veracity, or legality of the images used and/or stored by Users, nor for its use through the Website.
• The Company will not be held responsible over the quality, accuracy, reliability, sincerity, integrity, or availability of the results created by the User and/or Customer.
• The Users/Customers must ensure that the content uploaded by them or in any way used on the platform do not infringe third party rights, especially copyright, and that they are not illicit, degrading or demeaning, nor do they incorporate violent or abusive messages.
• The results generated by AI features, as the information and/or data entered by the User to enable the AI to create what the User requests, specifically summaries and translations, are processed to provide results on an "as is" and "as available" basis. The Company does not guarantee the absolute accuracy, reliability, or completeness of these outputs, which may contain errors, inaccuracies, or "hallucinations" inherent to the technology. Therefore, the User is solely responsible for verifying the information before making decisions or taking actions based on such content, and the Company shall not be held liable for any inaccuracies or the User's reliance on these AI-generated results.
• The Website does not guarantee the quality or appropriateness of the uploaded, consulted or stored files that will, in any case, be the responsibility of the User, and the company shall not be liable for direct, indirect, consequential, or incidental damages arising from non-attributable uses.

Likewise, please be aware that the Company will not be held responsible if:

• If you provide Us with a third party's personal data without their prior express consent, such as when creating a file for a third person.
• If you provide Us with the personal data of a minor, and you are not their parent and/or legal guardian and/or you have not obtained the authorization of their parents or legal guardians to communicate the minor's personal data with us.
• If you are a minor and you have included and/or provided your personal data to this Website or have communicated it to a third party's and/or employer's website(s) without the prior express written consent of your parents or legal guardians.

In general, the Company shall not be liable for any use of the Website by Users/Customers that is contrary to applicable law, for which the User/Customer shall indemnify the Company against all liabilities, costs, demands, causes of action, damages and expenses, including reasonable attorney's fees, arising out of or related to the breach of any of the provisions of these Terms of Use. In addition, the Company reserves the right to take any measures to prevent the adoption of such conduct.

The Company will be exempt from any liability that may arise from the breach of these Terms by the User. The User and/or Customer will respond to the Company and/or to corresponding third parties for any damages that could be caused as a result of the breach of their commitments and/or obligations set forth in the present Terms of Use.

Intellectual Property Rights

www.doclio.com is a website where all intellectual and industrial property rights, including but not limited to its content, design, source code, logos, and graphics, are exclusively owned by the Website Owner (the "Company") or its licensors.

The totality of the elements contained on this website, whether it be texts, articles, descriptions, images, graphics, sounds, videos, brands, logos, trademarks, buttons, software, interactive features or any other element, its structure and design, the selection and presentation of the content and elements included therein, and the software necessary for its operation, access, and utilization are protected by current legislation on industrial and intellectual property, and they are property of the Company and/or of third parties that have authorized the Company its' use and with whom we have submitted the corresponding licenses, being expressly prohibited its' exploitation without the authorization of the Company. All the elements of the present website are protected by intellectual property rights and must be respected by all the Users. Likewise, note that we also warn about this matter on our website with a copyright notice.

The access and use of this website does not imply under any circumstance the transfer to the User or customer of the company's intellectual property rights, nor the granting of a license or authorization. It is strictly forbidden to add hyperlinks, as well as any type of exploitation, including reproduction, distribution, and transfer to third parties, public communications and transformation, creations and/or distinctive signs, without the express authorization of their respective owners.

Any use of the protected elements of this Website with or without commercial purposes that represents a failure to comply with the provisions of this section shall constitute an infringement punishable under the Intellectual Property Law and other applicable laws. The Company reserves the right to take as many legal actions as deemed appropriate in order to preserve its legitimate interests and rights against users or third parties who infringe the Company's intellectual property rights in any way.

Moreover, note that the Company reserves all intellectual property rights that are not expressly indicated in these Terms and that correspond to us in accordance with the currently applicable laws and regulations.

Privacy

The Company is firmly committed to the privacy of Users and Customers. The personal data collected for the provision of the Services offered through this Website, as well as those obtained from the navigation and/or use of this Website, will be processed in accordance with the provisions of our Privacy Policy and Cookies Policy.

The Company has adopted the appropriate technical and organizational measures to guarantee the confidentiality, integrity, availability, and security of the personal data processed.

Jurisdiction and Applicable Laws

These Terms shall be governed by the current applicable Spanish legislation.

In case of controversy or disagreement between the User and the company arising from these Terms, both parties agree to submit their resolution, at their free choice and expressly waiving any other jurisdiction to which they may be entitled, to the competent Courts and Tribunals of the place of residence of the customer.

The nullity, total or partial, of any of the provisions of these Terms of Use, will not affect the validity of the other provisions.

The non-exercise by the Company of any right provided or derived from these Terms shall not be construed, under any circumstances, as a waiver of said right, unless expressly and in writing waived by our company or legal prescription of the action that in each case corresponds according to the applicable current legislation.

General

The present website www.doclio.com (hereinafter, the/our "Website") is owned and operated, as joint controllers, by the following companies (hereinafter the "Companies" or "We"):

• DOCLIO AI SOLUTIONS LLC which is a private company with the registered TAX ID number 42-2227198, and its registered office at 1430 S DIXIE HWY SUITE 105 CORAL GABLES, FL 33146 and contact email: info@doclio.com.

These Terms and Conditions explain the conditions for purchasing the services offered on this Website.

The User's express confirmation of contracting any of the subscription plans for the services offered on this Website, as well as the introduction of their payment information, constitutes a clear affirmative action of the User of its acknowledgement and acceptance of these binding Terms and Conditions. Once the payment of the subscription plan selected is successfully completed, which is confirmed by email, the User acquires the condition of Customer (hereinafter, "Customer").

The Company reserves the right to update these Terms and Conditions, in accordance with new legislative and/or jurisprudential requirements and/or business needs or interests, at any time and without prior notice to the User and/or Customer. The updated version of these Terms and Conditions will be effective immediately, as soon as they are published on this Website.

These Terms and Conditions are permanently available on the present Website so that the Users and/or Customers can consult them at all times.

For any doubt or question related to these Terms and Conditions, you can contact us by sending an email to info@doclio.com or through the Contact Form.

Our Services

This Website offers its Users and/or Customers the following services:

• PDF editing services including, but not limited to: (i) Conversion & Compression, (ii) Split, (iii) Convert from PDF, (iv) View and Edit PDF, and (v) Convert to PDF.
• Filling in PDF forms through form field recognition, automatic form filling, and support for interactive form elements.
• To be able to store your creations in your account and to review them as many times as you wish, without the file being modified.
• Download the creations in PDF format and in high quality.
• AI-assisted document interaction provides features to enhance the understanding of PDF documents, specifically including automated PDF summary functions and PDF translation into the user's chosen language, all under the user's explicit control.
• 24/7 multilingual Customer Service, which can be contacted by different means, which are duly indicated in the "Customer Service" section of these Terms and Conditions.

Remarks:

• The User and/or Customer must be the owner or to be in possession of the appropriate authorizations in regards to the information contained in the PDF uploaded to this Website. The Company disclaims all liability for non-compliance with this requirement.
• AI-powered features on this Website are enabled through an AI Gateway, which acts as a technical intermediary between our application and the underlying AI model providers. When you use AI features, the content you submit is transmitted to the AI Gateway and then to the relevant model provider for processing.

Access to our Services

In order to access the Services offered through this Website:

• The User must be an adult with legal capacity according to the laws and regulations of your place of birth/residence.

Prices and Payments

The subscription plan and its prices will be displayed on the payment page of this Website and a payment confirmation email with the details of the subscription plan purchased will be sent to the Customer. Customers will pay their subscription plan fees in the currency available at any given time. By entering the payment information, the User (Customer) expressly confirms their agreement with said prices and these Terms and Conditions.

The following subscription plans are currently offered:

• An Initial Trial Period which shall last for a maximum of seven (7) days from the time the User pays the one-time payment and receives the payment confirmation email (the "Trial Period"). The Customer may cancel the Trial Period at any time prior to the end of the Trial Period, without penalty, to avoid being charged the first monthly fee.
• The Monthly Subscription Fee, which will apply after the Initial Trial Period, renewable every four (4) weeks for as long as the Customer remains subscribed to the Services (the "Monthly Subscription Fee").
• The Yearly Subscription Fee, one-off payment for a full year (12 months) of subscription. This subscription plan does not have a Trial Period and shall be automatically renewed if not cancelled by the User before the last day of the last month of the subscription period (month 12) (the "Yearly Subscription Fee").

Remarks

• When you purchase a subscription to our Services, you agree to automatic or recurring billing.
• The Subscription Plan fees may differ depending on your location, as the plans may be priced in local currencies.
• The payment confirmation emails contain a detailed explanation of your subscription plan, as well as instructions on how to unsubscribe. You can also check the "Cancellation of a Subscription plan" section below these Terms and Conditions.
• The Company reserves the right to update the subscription plans offered at any time and their details based on its business goals, interests, strategy, and needs, without prior notice to Users and/or Customers. The new costs will be effective immediately, as soon as they are published on this Website, without prior notice to Users and/or Customers. However, Customers who have already paid and are using one of the subscriptions will not see their conditions affected. The new terms of subscription plans and rates will apply at the end of their current subscription.
• The only methods of payment accepted shall be those indicated on this Website and/or its payment page.
• Please note that the debit/credit card used in the payment must be yours and you must be the legitimate holder of it. The Company will not assume any responsibility if you are not the legitimate holder of the card, since this circumstance is beyond our reasonable control. However, if necessary, the Company will provide appropriate cooperation to the Customer and/or law enforcement and/or judicial authorities, for the detection and/or investigation of fraudulent operation(s) linked to the debit/credit card used to make payment for the Services offered. Please be aware that the Company will not be liable and no claims will be made to the Company if suspension or termination of membership to our Services take place for the reasons above stated.
• The Company is not responsible for any fees incurred by Customers' bank, including currency exchange fees or surcharges, and will not provide compensation or refund for any surcharges levied by the Customer's bank or card issuer.
• Despite having the correct internal security protocols regarding fraudulent use of payment methods, in no case can we assume responsibility for the User's lack of security measures in connection with the custody of the Customer's payment credit/debit card and security keys and/or passwords, since this circumstance is beyond our reasonable control. We will not be responsible for fraudulent use, although we will make our best efforts to avoid this situation from occurring.

Merchant of Record

As the Merchant of Record, the entity responsible for processing and charging the costs of the subscription plan you selected is:

• DOCLIO AI SOLUTIONS LLC, a company with EIN/Tax ID number 42-2227198, and registered office at 1430 S DIXIE HWY SUITE 105 CORAL GABLES, FL 33146 and contact email info@doclio.com.

All Merchants of Record will make and manage the collection of the total costs of the chosen subscription plan offered on the present Website and, where appropriate, refunds made and/or requested by the Customer.

Please see the "Refund Policy" section of the present Terms and Conditions for further information.

All Merchants of Record have put in place the maximum measures to ensure the reliability and security of communications and interactions between the Users and/or Customers and this Website in a completely secure manner. In this regard, please note that the payment information is transmitted directly through a secure connection to the information systems of our payment service provider(s). We only have access to partial payment information.

Merchants of Record will be responsible for issuing invoices for the costs of the chosen subscription plan, when requested by the Customer. The Customer expressly authorizes all Merchants of Record to send invoices in electronic format, although the Customer may also indicate their wish to receive a paper invoice, in which case we will send it in this format to the postal address indicated by the Customer.

Withdrawal Right

In accordance with the applicable laws and regulations, the Customer withdrawal right does not apply because this service is automatically consumed by the User/Customer at the time of use.

Notwithstanding the foregoing, the Customer can cancel the subscription plan purchased, as indicated in the section below: "Cancellation of a Subscription plan".

Cancellation of Subscription Plans (Unsubscribe)

Customers can cancel the subscription plan purchased:

• (i) before the Trial Period ends
• (ii) any time before the beginning of the following billing period.

Customers can cancel the subscription plan in the following ways:

• By accessing their personal account. The Customer will only be able to access their account by logging in using their credentials, and once inside their profile, they will be able to choose the "Cancel Subscription" option in order to cancel their subscription plan.
• By contacting us so that we can process your request:
  • Writing an email to info@doclio.com
  • Filling out our Contact Form

Remarks:

• The cancellation of the purchased subscription plan must be made by the Customer themself (not by a third person, on their behalf).
• The User may be required to provide the reason why they are canceling the purchased subscription plan.
• Upon the Customer's cancellation request, appropriate measures will be applied to avoid new charges to the Customer.
• Likewise, the Company reserves the right to provide promotional offers to Customers on our Services as per our sole discretion before terminating a Subscription Plan (e.g. disccounts, upgrades or changes of subscription plan).

In connection with our Services:

• If the User decides to stop using our Services and declines an offer, they will get an email confirming that we have received their request to unsubscribe and the request has been processed. The e-mail will also mention the date on which your subscription will be terminated.
• If the User chooses to accept an offer instead of unsubscribing, they will receive two emails. The first email will confirm the cancellation of their previous subscription plan, and the second email will confirm their selection and payment for the new subscription.
• The cancellation of a plan does not imply the closing of the Customer's Personal Account. The Customer will be able to access their Personal Account at any time, but if they wish to enjoy the functionalities and Services offered, the Customer will have to purchase a subscription plan again.

Exemption from Responsibility

The Company (nor any of its Officers, directors, and employees) will not assume any responsibility for the following circumstances that are beyond our reasonable control, such as:

• The Customer is not an adult nor has the legal capacity to contract the Services offered through this Website in accordance with the laws and regulations of their birth/residence country or state. The Company will not assume any responsibility for access to this Website by Users under the required legal age according to their country's applicable laws and regulations, this being the sole responsibility of their parents and/or legal guardians to exercise adequate control over the activity and/or use of the Internet by their dependent minors; nor for preventing their access to websites whose content is not suitable or recommended for minors, or the sending of personal data without the prior authorization of their parents or legal guardians.
• Our service is not a professional service and should not be relied upon as a substitute for professional advice. Our service is intended for informational purposes only and we do not guarantee the accuracy or completeness of the information provided. By using the service, you acknowledge and agree that we shall not be held liable or responsible for any damages, losses, or expenses incurred as a result of your use of the service. You agree to hold the Company harmless from any and all claims, liabilities, and expenses arising from your use of the service.
• The results generated by AI features, as the information and/or data entered by the User to enable the AI to create what the User requests, specifically summaries and translations, are processed to provide results on an "as is" and "as available" basis. The Company does not guarantee the absolute accuracy, reliability, or completeness of these outputs, which may contain errors, inaccuracies, or "hallucinations" inherent to the technology. Therefore, the User is solely responsible for verifying the information before making decisions or taking actions based on such content, and the Company shall not be held liable for any inaccuracies or the User's reliance on these AI-generated results.
• The Customer will be solely responsible for any inaccuracy or misstatement of the information provided and the consequences thereof. To this effect, the User and/or Customer is the only one responsible for guaranteeing the lawful, truthful, updated, and complete personal data and private information included in the forms and in the content created and, when appropriate, shared to third parties. We recommend that you do not include sensitive personal data, legally privileged information, or confidential data belonging to third parties in the content you submit for AI processing. You are solely responsible for ensuring you have the right to share any content you provide to AI features.
• The Customer has shared with this Website documents and/or information that are subject to licenses and/or authorizations of its owners. Under no circumstances does the Company review, control, edit, and/or monitor the documents uploaded by the Customer.
• The access by third parties to the Personal Account of the Customer, due to the Customer's negligence and/or conscious sharing of information (e.g. passwords).

Disclaimer: The availability of the artificial intelligence models used in the Website depends on the third-party infrastructure services. We do not guarantee that any specific AI model will be available at all times, and model availability may be subject to interruptions, changes or substitutions without prior notice.

Refund Policy

Our Customers may also contact us to request a refund, in accordance with the terms established in these Terms and Conditions. You can use the following channels to request a refund, through which our Customer Service team will tell you what information to provide in order to evaluate your case:

• Contact Form
• info@doclio.com

Please note that:

• The cost of the Initial Trial Period fee shall not be refunded;
• Only the last subscription fee charged shall be refunded. The last "subscription fee charged" means, the subscription fee charged at the time the Customer requests the cancellation of the subscription. These amounts shall only be refunded with the explicit request of the Customer.

Remarks:

• In the event you contact us to request a refund, please be informed that, for security reasons, we may ask you to provide personal data and/or information to verify your identity and confirm that you are our Customer. Please note that this procedure is essential to process your request. For further information regarding how we process personal data, please check our Privacy Policy.
• If a refund request is approved, it will be made to the same payment method that you used to pay the Services. A confirmation email will be sent to you as soon as the refund has been issued. If for technical and/or operational issues it is not received, please contact us, so we can help you.
• The Company reserves the right to refuse refund requests in the event that it is detected that the Customer has taken undue advantage of the subscription plan and Services, e.g. in cases where the Customer has made several subscriptions (+1) in the last 12 months immediately preceding the date of the refund request, only one refund will be performed for the total number of subscriptions made.

If further information is needed concerning our Refund Policy, you can contact us at info@doclio.com.

Applicable Legislation and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the currently applicable Spanish laws and regulations.

In the case of disagreement between the Customer and the Company arising from these Terms and Conditions, both parties agree to submit their resolution, of their free choice and expressly waiving any other jurisdiction to which they may be entitled, to the competent Courts and Tribunals of the place of residence of the Customer.

The nullity, total or partial, of any of the provisions of these Terms and Conditions, will not affect the validity of the other provisions.

The non-exercise by the Company of any right provided or derived from these Terms and Conditions shall not be construed, under any circumstances, as a waiver of said right, unless explicitly and in writing waived by our Company or legal prescription of the action, that in each case corresponds to the applicable current legislation.

Customer Service

We have a 24/7 multilingual Customer Service team to facilitate communication between you and our Company. Customer Service will take care of your inquiries, suggestions, complaints, and/or claims regarding the services we offer through this Website, and, where appropriate, manage the cancellation requests received.

You can contact our Customer Service team via the following means:

• Contact Form
• info@doclio.com

Please be informed that, for security reasons, Customer Service may ask you to provide personal data and/or information to verify your identity and that you are our Customer, before proceeding to address your request. The requested data shall include: (i) registration email used in our Website; (ii) Transaction ID (which is provided in the payment confirmation email); (iii) last 4 digits of the credit/debit card used to purchase our services. For further information, please consult our Privacy Policy.

With reference to the above, it is important to note that, depending on the type of request made by the Customer, it will usually be answered and/or resolved immediately, while others will require internal procedures. The response to your request will be sent to the Customer's email address provided when registering on this Website.

Be aware, we carefully process each individual query, so we will respond to you in the shortest time frame possible and, in any case, within the deadline established by the applicable laws and regulations.